Service Management

ITIL Service management software built for help desks and call centers

Our Service Management solutions ensure that high-quality IT services are delivered in a timely, professional and efficient way.

Enhance your business performance and boost profits with NetkaQuartz Service Desk, our web-based software solution for efficient service management for call centers and help desks. The NSD solution, which was designed and developed to be aligned with ITIL Framework for IT service processing, helps to ensure business owners that all internal and external issues faced by customers are solved as effectively and efficiently as possible. NetkaQuartz Service Desk is aligned with the ITIL framework for Incident Management, Service Level Management, Problem Management, Knowledge Management, Configuration Management, Access Management, Change Management and Request Fulfillment. Learn More…